No order will be placed unless your quote has been signed by the Client and returned to
Blanco Bridal Couture within the time frame stated on quote, these terms and conditions are accepted by the Client and a deposit equal to 70% (seventy percent) of the total Purchase Price has been paid by the Client within the specified time.
The remainder of the Purchase Price shall be payable in full within 1 (one) weeks’ notice of the bridal gown being shipped to South Africa, to clear through customs, whether inspection or no inspection of the Goods has taken place by the Client. The Goods will only be released on cleared funds (proof of purchase alone will not be accepted) and/or payment with a debit card, credit card or EFT.
No cheques will be accepted.
The Purchase Price reflected on the quote form are inclusive of 15% (fifteen percent) Value Added Tax.
The Purchase Price as stipulated in the signed quote will be fixed and not subject to any rate fluctuations.
Once an order has been placed, the Client does not hold Blanco Bridal Couture responsible for the chosen Goods and its sizes ordered/decided on.
Blanco Bridal Couture will only be held responsible should the Goods be delivered in the wrong colour/size/style other than ordered and agreed to with the Client here in.
All dresses are manufactured with a standard retail length of 1.8 metres and will be altered upon arrival in South Africa, along with any other basic alterations if needed.
Should the Client’s height exceed 1.8 metres, an extra length will be charged for accordingly.Through the above article, we can recommend you the latest dresses.Shop dress in a variety of lengths, colors and styles for every occasion from your favorite brands.
Dresses are cut to size, not to specific measurements. The sizes used to order are according to a general European size chart and may require further alterations to obtain the perfect fit as all bodies are shaped differently.
Order time for Goods is 5 – 6 months unless otherwise agreed upon by management for an “RUSH ORDER” whereby a surcharge will apply.
Expected delivery dates supplied for orders are an estimate only. As the merchandise is ordered from an international supplier Blanco Bridal Couture cannot guarantee exact day delivery.
All Goods remain the property of Blanco Bridal Couture until the Purchase Price has been paid in full.
All sample purchases from display stock are to be paid for in full and are sold “VOETSTOOTS”.
In the event that payment is not received within the specified timeframe the necessary interest charges that may be levied in terms of law will be charged accordingly and added to the outstanding balance of the Purchase Price.
All Goods are to be paid for in full prior to collection thereof.
Quotes are valid for 7 (seven) days from date of issue.
All alterations or fitting work are excluded from the Purchase Price and will be quoted according to the work that needs to be done by our preferred contractor. Estimations can be obtained through Blanco Bridal Couture’s alterations team. Alteration’s fittings will only be done Monday – Friday (09:00 – 16:00). Alteration requirements will be charged separately and must be paid for in full prior to the Goods being altered.
Advice taken from one of Blanco Bridal Couture’s consultants is taken at the Client’s own risk and discretion, and neither Blanco Bridal Couture nor the consultant can be held responsible for any decisions made about the alteration of any of the Goods which are deemed unsatisfactory after any alterations are completed, if the Client requested the alteration.
Blanco Bridal Couture reserves the right to cancel this Agreement with 5 (five) days’ notice to the Client in the event that the Client is in breach of a term of this Agreement. The provisions below relating to the cancellation fee and administrative fee / handling fee will be applicable.
Cancellation
Cancelling an order shall attract a reasonable cancellation fee and an administrative fee / handling fee and due to the nature of the services, such fee may equal or exceed the 70% (seventy percent) deposit
amount according to the illustration below:
|
Cancellation |
Cancellation fee |
|
Cancellation after placing the order, but before the dress has been shipped |
70% of the purchase price |
|
Cancellation after the dress has been shipped to South Africa or delivered in store, but prior to alterations commencing |
100% of the purchase price |
|
Cancellation after first alterations fitting has been scheduled |
100% of the purchase price + Cost of Alterations |
|
Cancellation within 30 days of scheduled collection date |
100% of purchase price + Cost of Alterations |
The client agrees that the deposit amount taken is fair and reasonable and proportionate to the loss that Blanco Bridal Couture is likely to suffer in the event that the order is cancelled by the Client or if the Client fails or refuses to pay the remainder of the Purchase Price.
The Client understands and agrees that the Goods ordered is the Client’s size and was ordered on the Client’s request and that if the Client cancels the order that Blanco Bridal Couture will suffer damages because of the cancellation.
Subject to the Consumer Protection Act, Blanco’s’ policy on refunds are as follows,
In the event that the client wishes to cancel/return their order, no cash refunds will be processed, and the funds spent will be converted into a store credit/voucher that the client can utilise.
The aforementioned is subject to the return not falling into one or more of the below categories.
Photographs and/or Videos
By signing these terms and conditions, the Client specifically agrees that all photographs/videos taken of the Client by Blanco Bridal Couture may be utilized:
(i) in publications or other media material produced by Blanco Bridal Couture
(ii) to establish a portfolio of current clients and their progress; and
(iii) to display all custom conversions that can be recreated by the designer.
To ensure the privacy of individuals, images will not be identified using full names or personal identifying information without written approval from the photographed subject.
The Client confirms that he/she has read this Agreement and fully understands its requirements.
CUSTOM WEDDING DRESS TERMS AND CONDITIONS
1 All custom wedding dresses must be placed with at least six (6) months’ notice. Al rush orders will be subject to an additional fee of R2800.00.
2. All custom wedding dresses are made to measure, based on the measurements and specifications provided by the client. Any changes made to the original design after measurements have been taken will result in additional fees.
3 The client will be required to make a 70% deposit at the time of placing the order, with the
remaining balance due when the dress is on the way to South Africa. The bride will be notified by Blanco Bridal Couture when the balance is due. All custom dress orders will not be released until full payment has been received by Blanco Bridal Couture.
4. Any changes made to the design after the deposit has been made will incur additional fees. Al deposits are non-refundable.
5. The client is required to attend at least three (3) fittings to ensure the dress fits correctly, with any additional alterations at an extra cost.
6. Blanco Bridal Couture is not responsible for any changes in the client’s body shape or weight after the measurements have been taken. Any alterations required due to such changes will be charged separately.
7. The client must be available for final fitting and collection at least one (1) week before the wedding date. Any delays in pickup or changes in the pickup date made with less than two (2) weeks’ notice may incur additional fees.
8. In the unlikely event that the dress is faulty due to manufacturing, Blanco Bridal Couture wil repair the dress at no additional cost to the client. However, any damages caused by the client or a third party will be charged separately. This does not include wear or tear due to alterations needed on the dress.
9. Blanco Bridal Couture reserves the right to use images of the custom wedding dress in their portfolio, social media, and marketing materials.
10. Blanco Bridal Couture cannot guarantee any exclusivity on a custom dress order.
By placing a custom wedding dress order with Blanco Bridal Couture, the client acknowledges that they have read and understood these terms and conditions, and accepts them without reservation.
Returns
Our return policy is valid for 30 days. If more than 30 days have passed since your purchase, we regret to inform you that we are unable to provide a refund or exchange.
Items being returned must be unworn, in pristine condition, and include the original packaging. Exchanges are dependent on stock availability. In cases where an item is out of stock, a store refund will be processed automatically. Returns will be completed only after the goods have been received and processed.
Wedding Couture reserves the right to refuse any return
Send returns to:
Wedding Couture
48 Vredehoek Avenue
Vredehoek
Cape Town
8001
Customers are accountable for return shipping expenses. For secure returns, we suggest using a traceable carrier and insuring the merchandise for its full value. Please note that we are not liable for lost packages. Original or return shipping costs are non-refundable. In the event of an error on our part (such as damaged or incorrectly shipped items), we will reimburse the customer through the original payment method or provide store credit. Please be aware that we do not refund international duties or taxes.
Exchanges (if applicable)
Items are eligible for replacement only if they are defective or damaged.
If you require an exchange for the same item, please email us at distribute@blancobridal.com and send the item to: Wedding Couture, 48 Vredehoek Avenue, Vredehoek, Cape Town, 8001.
Gifts
If the item was designated as a gift during purchase and sent directly to you, you will receive a gift credit for the returned item’s value.
Upon receiving the returned item, a gift certificate will be sent to you.
In cases where the item was not identified as a gift during purchase, or if the gift giver had the order shipped to themselves to give to you later, a refund will be issued to the gift giver, who will be notified of the return.
Sale Items (if applicable)
Refunds are only applicable to regular priced items as sale items are non-refundable.
Late or Missing Refunds (if applicable)
If you have not received your refund, start by rechecking your bank account.
Reach out to your credit card company as it may take some time for the refund to be officially posted.
Contact your bank next, as there is usually a processing period before refunds are posted.
If you have completed these steps and have still not received your refund, please get in touch with us at distribute@blancobridal.com.
Refunds (if applicable)
Upon receiving and inspecting your return, an email will be sent to inform you about the receipt of your item. You will also be informed about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a specified number of days.
Sales Admission
Wedding Couture reserves the right to decline any sale, which could stem from outdated information, website breaches, or fraudulent transactions. Full payment will be reimbursed within 10 business days of purchas
Alterations Terms and Conditions
These Terms of Services (“Terms”) constitute the entire understanding and agreement between the Client (“the Client”) and Margin Capital (Pty)Ltd trading as Wedding Couture and its affiliates (“Wedding Couture”) relating to the purchase of the garment alterations described on the quote (the “Services”) and supersedes and replaces any and all prior agreements, whether written or oral, that may exist between them with respect thereto.
Deposits and Invoicing.
After the first fitting, a non-refundable deposit of at least fifty percent (50%) of the base quote is due. Any changes in Client’s measurements after the first fitting which cause additional or different Services to be rendered are subject to additional charges.
The Client presumes all responsibility over any weight gain or loss that may affect the way a garment fits. Clients who come more than 6 weeks before their weddings do so at their own understanding that Wedding Couture cannot control for changes in fit due to body fluctuations after the final fitting has commenced. Any changes that need to be made after the third fitting is subject to additional alterations costs, additional appointments, etc. Clients who choose to come early do so at their own financial risk. Dry cleaning, steaming, and pressing are separate services that are not included in base alterations services.
The base quote is subject to change if the Client requests changes after the initial consultation (including those needed due to weight fluctuations or changes in shoes) or additional materials are required. Any changes in heel height are subject to additional re-fitting charges. The second half of the invoice is due at the final fitting or time of pickup. All alterations and dress care agreements are final – no refunds or exchanges are given.
Any accessories purchased in-studio are non-refundable.
Fittings, Acceptance.
Wedding Couture will begin to perform the Services upon receiving the deposit.
Services provided are based on the measurements provided at the time of the Client’s first fitting. Any measurements set forth on the invoice shall be conclusive evidence of the Client’s measurements at the time of the first fitting. Wedding Couture cannot be held responsible for dresses that do not fit properly due to weight loss or gain, pregnancy, surgery, failure to wear the same shoes or undergarments from the first fitting, etc.
Clients are advised to not introduce any major lifestyle changes that may influence body weight and type as not to disrupt the fitting process.
Wedding Couture will execute the tailoring work as discussed during fittings; if a seam cannot be opened or sewn, or if any alteration technique is deemed high-risk yet the client chooses to proceed, this is done at the client’s own risk. Some garments may be unalterable or unalterable in certain areas. Techniques and approaches are taken at the discretion of Wedding Couture. The client expresses acknowledgement that altering a dress is a deliberate modification to the dress, and not all alterations can be undone.
Any cancellations or reschedules of first, second, third, or final fittings made within 48 hours are subject to a R400 appointment fee. Clients who miss 50% or more of the allotted appointment time will be charged the late fee and will need to reschedule their fittings. Any additional elective appointments requested by the Client outside the standard 3 fittings will incur a R400 appointment fee. This includes appointments for refittings, change of mind, appointment to try accessories, etc. Clients who decide to pick-up their dresses earlier or cancel alterations (if possible) will not be able to recover the deposit and will be liable for cancellation fees, and agree to accept their dresses in their unfinished state.
Cancellation | Cancellation Fee |
After 1st alteration appointment is scheduled. | 100% of Deposit |
After 1st alteration appointment commenced | 100% of Deposit + R400 p/fitting + Labour cost + Material cost |
All concerns or complaints are to be addressed with Wedding Couture during the fitting process and before the final fitting. In the event of a disagreement, any and all resolutions will be at the discretion and sole responsibility of Wedding Couture. Should the Client neglect to come for a scheduled fitting, Wedding Couture is not liable for the fit or finish work of the garment.
Customizations.
Any customization in the design of a garment, are based on the information provided at the time of Client’s initial request for such customization. Some requested customizations may not be technically feasible or may be considered high-risk, and Wedding Couture cannot be held liable for changes to the dress if the client consents to such changes. Any changes in the design by the Client after this initial request are subject to additional charges, or may not be able to be completed. Diagrams and fitting notes will serve as the written record for customization requests.
Any dress customizations made outside of the structure of the garment as received (i.e. original seams) are performed at the Client’s own risk. Clients may be held responsible for acquiring the proper materials (additional fabric, beads, straps, sleeves, etc.) for customizations and may be charged separately if those materials must be acquired on the client’s behalf. Wedding Couture is not responsible for any liaising between the client and a third-party providing materials; the responsibility and risk is ultimately assumed by the client.
Pickup, Delivery.
All accounts must be paid in full before the Client’s dress can be released. If the Client would like another party to pick up the garment on their behalf, Wedding Couture must receive expressed permission and consent with that party’s name. Acceptance of and satisfaction with the Services shall automatically be deemed to have occurred upon the earlier of Client or surrogate receipt of garment.
Once the dress leaves Wedding Couture’s possession, the store and the tailors are not held responsible for the gown. This includes, but is not limited to wrinkling, stains, wear and tear from ceremony and/or reception, bustles falling out from being stepped on, etc. The Client shall inspect the garment upon final fitting and pick-up; Wedding Couture cannot be held responsible for fit and wear once the garment leaves the premises. Final pick-ups are interpreted as acceptance.
Any dresses that do not have a fully paid deposit (or bounced payment) become possession of Wedding Couture after six months. Unclaimed dresses become possession of Wedding Couture after six months. The dress may be released at full discretion of Wedding Couture after the final balance and any late fees have been fully paid. Garments not picked up for 30 days will incur a storage fee may. Any garment not picked up for 6 months may be donated to charity.
Warranty Disclaimer
The Client acknowledges Wedding Couture makes no guarantee as to the fit of any garments before or after services are performed. Unless otherwise expressly provided herein, all services are provided as-is, and Wedding Couture hereby disclaims any and all representations and warranties, express or implied, including without limitation the warranty of merchantability, fitness of a particular purpose.
Limitation of Liability
In no event will Wedding Couture be held liable for any indirect, incidental, special, punitive, consequential, exemplary or similar damages including without limitation, lost profits, loss of use, pain and suffering or mental anguish, related to or arising out of the Services provided. In no event will Wedding Couture be held liable for any direct damages related to or arising out of the services in excess of the price paid by the Client for the service which is the subject of the claim.
Wedding Couture shall assume no responsibility, whatsoever, for any damages caused to members or third parties as a result of the stoppage of services to a member to whom any of the previous provisions apply.
Force Majeure
Any delay or failure in the performance by Wedding Couture shall be excused if and to the extent caused by the occurrence of a Force Majeure. Force Majeure shall mean a cause or event that is not reasonably caused by or under the control of Wedding Couture, including acts of God, fires, floods, explosions, riots, wars, hurricane, terrorism, vandalism, governmental acts, injunctions, labour strikes, and errors or omissions of a manufacturer or its distributor.
Right of Refusal.
Wedding Couture, affiliates, and contracted agents reserve the right to refuse alteration services or sales to any individual under any circumstances at any time.
Website Content.
Information provided on this website is for information purposes only. It is believed to be reliable, but we do not warrant its completeness, timeliness or accuracy. User and Client accesses, uses, and relies upon such content at User’s/Client’s own risk.
COVID-19 Addendum.
Client understands that Wedding Couture works to maintain a safe work environment, including but not limited to, complying with applicable governmental laws, directives, orders, and regulations (each a “Governmental Order”). Client further understands and agrees that Wedding Couture shall not be required to perform under this Agreement if the Event is held in violation of a Governmental Order or Wedding Couture’s participation in the Event would violate a Governmental Order. Client understands that deposits remain non-refundable and the fitting process will not be extended to accommodate any reschedules in wedding dates. By signing this agreement, client understands that cancellations may not be possible and they will be responsible for covering the full costs of alterations. Wedding Couture will not hold dresses after alterations have been complete, and the final balance will be due when the work has been completed.
While under the COVID-19 operating protocol, Wedding Couture will minimize the number of appointments needed; fittings are completed when the dress is released back to client (even if this is just one or two fittings). If the wedding or event is rescheduled or postponed, the fitting process cannot be elongated or stretched out. Wedding Couture is not able to provide dress storage and clients must pickup their dresses after the 3-4 month standard period. Wedding Couture is not responsible for changes in fit after the 3-4 month standard period from first fitting and/or once the dress has been taken home.
Terms and Conditions Revisions
Wedding Couture reserves the right to change these terms and conditions at any time without prior notice; Wedding Couture may change, add, suspend, cancel, remove or otherwise modify the services offered at any time without prior notice. Any such modification will be effective immediately upon public posting (www.blancobridal.com/terms-and-conditions). Your continued use of our Service and this Site following any such modification constitutes your acceptance of these modified Terms.
Clients who book an appointment with Wedding Couture must agree to these terms and conditions to receive service with Wedding Couture. The parties agree that this agreement may be electronically signed (as agreed to upon booking). The parties agree that the electronic confirmation offered at time of appointment booking are the same as handwritten signatures for the purposes of validity, enforceability, and admissibility. Clients who book an appointment with Wedding Couture must agree to these terms and conditions to receive service with Wedding Couture.
ADDITIONAL TERMS RE: CLEANING, STEAMING, PRESSING, AND PRESERVATION
Deposits and Invoicing.
Dry cleaning, steaming, and pressing are separate services that are not included in base tailoring services. Any fees are due at time of drop-off and are non-refundable. All alterations and dress care agreements are final – no refunds or exchanges are given. Any accessories purchased in-studio are non-refundable.
Process, Acceptance.
We exercise utmost care in processing articles entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual article. Nevertheless, we cannot assume responsibility for inherent weaknesses of or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-faced fabrics, vinyl, polyurethanes, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells and sequins. In laundering item(s) are not inspected, therefore we will not be responsible for any claims, including shrinkage, discolouring, runs, rips, tears, or any other damage. Note that dress cleaning, pressing, steaming may change the texture of certain fabrics and garments. Depending on the composition of gown, some dresses may be hand or wet cleaned as opposed to dry cleaning, reviewed on a case-by-case basis and fabric care guidelines. to Cleaning risks are assumed by the client alone.
Wedding Couture is not responsible for any staining, damage, or wrinkling after the point of pick-up. This includes long-term care for wedding dresses that are cleaned and/or preserved, as many variables outside of our control can contribute to aging and wear/tear.
Copyright 2023 Blanco Bridal Couture (Pty)Ltd | All Rights Reserved | Terms and Conditions Apply